How it works?
1. Reservation 48 hrs prior.
- Customer calls to set up appointment
- Contact to confirm by viba
2. Eligibility
- Input Customer Information
- Customer to provide Time, Address and Phone where he is picked up and the Health Service Provider visiting.
3. Confirmation of Appointment
- Customer service will call customer to verify all information a day prior.
- If any information does not match it will be notified
4. Pick-Up
- Driver will be at customer address 30 to 90 minutes before the appointment
- Driver provides Viba dispatch number to customer to arrange pick up after health service is finished.
5. Follow Up
- An associate will do a follow up to enquire about the service received.
- Answering questions, complaints, at this time additional schedules may be confirmed.
6. Records and Reports
- Our drivers have to present a daily report for each customer. This report includes.
- Time
- Pick-Up and Drop-Of Locations
- Observations
- Comments
- Questions that the clients have made to driver.
This information serves as a Quality Measurement Tool.
To schedule a ride, please call: 915-544-8422
We have a fleet of E-350 Passenger Vans and E-450 Passenger Bus w/wheelchair Lift
© Viba Transportation
4100 Rio Bravo St #210
El Paso, TX 79902